Claims and Returns: All ATOMIC products are warranted to be free from defects in material and workmanship. The end user is responsible for inspection of goods before use. All custom piston sales are final. Credit, repair, or replacement of goods is predicated upon factory inspection of the product in question. In lieu of cash reimbursement, all corrections will be handled by credits to customer's account or exchanges. Credits or exchanges will be subject to a 15% handling charge, pending the circumstances under which the materials are returned. Freight collect returns will be refused. Any request for refund or exchange must be made within 90 days of invoice date. All returns must be accompanied with a copy of the ATOMIC invoice and a returned goods authorization (RGA) number from an ATOMIC sales associate.
Procedure:
1.) Contact your ATOMIC associate and request an RGA number. ATOMIC will not accept nor process returned merchandise unless the customer has first contacted an authorized representative for approval. Parts are not to be returned without pre-authorization from ATOMIC.
2.) Provide your ATOMIC representative with full and proper information regarding the details of the merchandise to be returned, such as reason(s) why, date of purchase, etc. ATOMIC will review each situation on a case-by-case basis to determine the legitimacy of returned merchandise and how the return is processed. If such information is not provided or forthcoming, the request will NOT be approved.
3.) All returns must be accompanied by a copy of the original invoice receipt. In situations where the original invoice receipt is not included, the return for exchange or credit will NOT be processed and/or approved until the original invoice receipt is established
4.) All merchandise must be properly repackaged in order to ensure safe shipment and delivery of the merchandise to ATOMIC.
ATOMIC sells new, unused merchandise. Therefore, when merchandise is returned for exchange or credit, ATOMIC reasonably expects such merchandise to be received in similar new or "like new" condition. THIS INCLUDES THE PACKAGING FOR THE MERCHANDISE ITSELF. If the merchandise, including its packaging, is not "like new" (as originally shipped to the customer), it cannot be resold as new; therefore, a restocking charge and/or denial of credit may apply.
Improper packaging/shipping examples:
Returning merchandise "loose" in the shipping container, allowing it and/or the packaging to become damaged during transit. Writing on or otherwise defacing the packaging, damaging packaging beyond reasonable efforts required to open or use the merchandise, or not returning the merchandise in the original packaging.
Merchandise examples that will be subject to a restocking charge and/or denial of credit:
Components such as pistons, mounting brackets or engine bearings that have obviously been installed-marring the surface(s). Valve springs, wrist pins and other components that have a surface film and/or special packaging to protect the material from corrosion, which have been improperly handled and now exhibit corrosion. Product that has been in the possession of the customer for an extended period of time, such that the product(s) have become obsolete, discontinued or similar.
ATOMIC reserves the right to apply a restocking charge and/or deny credit to the customer for returned merchandise that has been special-ordered, altered, modified, damaged, or otherwise changed from its original state, regardless of reason.
Exchange and/or credit for special-order merchandise will be processed according to the return policies of the original manufacturer. If the original manufacturer will not accept the return, ATOMIC cannot be held responsible for providing the customer with exchange and/or credit. The customer will be responsible for all freight charges related to the return of special-order merchandise.
Inventory overstock, clearance and other similar sale merchandise is considered final upon shipment from ATOMIC. There is NO return policy for such transactions. ATOMIC's comprehensive "Return of Merchandise" policies are designed to ensure that we can continue to provide the highest level of customer service and satisfaction possible. All customers are expected to adhere to this policy. If you have any questions regarding this policy, please contact ATOMIC SPEEDWARE.
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